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Cancellation and General Policies


Welcome to (the “Site”). In the event that you need to cancel/reschedule your appointment, we request a 24-hour notice to allow for accommodation of other clients’ needs.  After three same-day cancellations or no show, we will only be able to accommodate you on a walk-in basis, or with a non-refundable 50% deposit.  We understand emergencies arise and will work with you the best we can.


All prices listed on the website or given by our guest service team are estimates. Prices may vary upon product usage and level of the service provider.  Customers will receive a detailed price breakdown with their service provider during the consultation at the time of the appointment.


We offer a 100% satisfaction guarantee on all our services. NO REFUNDS WILL BE ISSUED.  If you are unsatisfied with your services, you may schedule for a redo service with 10 days with the same service provider.  If you choose to see a higher level stylist you will be responsible for the difference in pricing.  All redo requests will be reviewed by management prior to the redo appointment being booked.


Specials and promotional coupons cannot be combined with other salon specials or promotions.  Coupons must be presented at check out in order to receive a discount.  Salon gift certificates are not redeemable for cash.  Gift certificates may not be returned, and are non-refundable.  Promotional gift certificates may not be used towards gratuity.  The QC Salon + Spa is not responsible for lost or stolen gift certificates.